Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Referral Management Center

We are the hub for all referral processing and patient travel activities for TRICARE Prime beneficiaries. We assist with booking appointments outside the Laughlin Medical Group, provide referral and patient travel services, track a variety of medical documentation from the TRICARE network, help enroll patients to the clinic, and assist in educating patients on their health care benefits.

Contact Us

Phone

830-298-6396

Hours

Monday -Thursday, 7:30 a.m. to 4:30 p.m.
Friday, 8:30 a.m. to 4:30 p.m.

Location 

590 Mitchell Boulevard, Building 375

Don't forget to keep your family's information up to date in DEERS!